Q & A s

We ship worldwide, and you can find more information on shipping in the Shipping section of our website.

We have studios or warehouses in major countries and regions across Europe, North America, and Asia. We prefer to use local delivery services for local deliveries within these regions (USPS/Postnord). However, we typically use Postnord with local logistics companies or FedEx and DHL Express for full delivery services for countries requiring international logistics services. Rest assured that we always strive to use the most reliable and efficient delivery methods to ensure your order arrives promptly and in good condition.

We usually arrange delivery within 1-3 business days of receiving your order.

Delivery Time: 5-20 business days for delivery.

If the order includes natural materials, the preparation time may be increased by 1-3 days.

Please place holiday orders well in advance to allow sufficient time for delivery.

Once your order is ready for shipment, we'll send you an email with a tracking number. Please note that logistics tracking codes may take 24 to 48 hours to synchronize.

Usually, your order should arrive at your destination within 5-15 days. However, there may be delays during sales periods and public holidays, as well as due to weather, customs clearance, or festivals.

If you received a notification that your parcel has been returned, there are likely several reasons why this happened. Please double-check that your shipping address and phone number are correct. As the recipient, you can contact the customer service number of the logistics carrier in your country or inquire at your local post office about the status of the parcel.

To use a coupon code, simply copy the code and add the product to your shopping cart. Then, click on "check out" and enter the code in the "gift card or discount code" field. Finally, click "apply" and "continue shopping" to complete your order.

We accept PayPal for your payment security considerations to avoid credit card theft or fraud.

We offer a 30-day Satisfaction Guarantee, which means you can return an item for a full refund if you're not satisfied with it.

If you need to request a return service, please contact us at sulerdaofficial@gmail.com, and we'll be happy to assist you.

If you need to request a repair, please contact us at sulerdaofficial@gmail.com, and we'll be happy to assist you. For more information on our warranty & repair.

Keep your silver sparkling with our video guide on removing tarnish. Plus, we include a silver polishing cloth with every order. Discover the best ways to use it and maintain the shine of your jewelry in our Blogs guide.

Treating your special meteorite and gemstone pieces with care is essential. We've put together detailed care instructions to ensure their longevity and luster.

We understand the daily struggle, and that's why we've created a video guide to help you wear your braided and chain bracelets with style and simplicity. Say goodbye to the hassle and hello to effortless elegance.